Refund Policy

Last updated: November 15, 2026

30-day money-back guarantee. If NutrientLabel Pro does not work for you, email us within 30 days of purchase for a full refund — no questions asked.

How to request a refund

Email support@nutrientlabel.app with the email address you used at checkout (or the order number from your receipt).
We confirm and issue the refund — usually within 2 business days.
The refund is returned to your original payment method. Depending on your bank it may take a few more days to appear on your statement.

What happens to your license

After a refund, the license key is deactivated and the product returns to the free tier (2.5″ vertical panels with watermark). Any label PDFs you already generated and saved remain yours.

Refunds are processed by Creem

Your payment was handled by Creem (creem.io), our Merchant of Record, so the refund is issued through Creem and appears on your statement exactly like the original charge, in reverse. If you prefer, you can also start the request from the customer portal linked in your purchase receipt.

Conditions

Within 30 days of purchase — no reason needed, no forms to fill.
One refund per license key. Repeated purchase-and-refund cycles may be declined.
EU/UK consumers additionally keep any statutory withdrawal rights that apply to their purchase.

Contact

Refund requests and questions: support@nutrientlabel.app · Contact page